Return Policy

Eligible items may be returned within the return period stated by the store, provided they are unused, unopened, unworn, and in their original condition with all original packaging, tags, labels, and accessories.

Proof of purchase may be required before a return or exchange can be approved.

For health, hygiene, safety, or other reasons, certain products may be final sale and not eligible for return or exchange once opened, worn, used, altered, installed, or removed from original packaging.

Examples may include wigs, hair extensions, braiding hair, cosmetics, personal-care items, clearance merchandise, special-order items, gift cards, and other products identified as final sale. Store-specific exclusions should be reviewed and updated before publishing.

To request a return or exchange, contact us with your order information and the reason for the request. Do not send merchandise back until return instructions have been provided.

Approved exchanges are subject to product availability. If the requested replacement is unavailable, another resolution may be offered.

If an order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photos, packaging information, order details, or other documentation so we can review the issue.

If approved, we may provide a replacement, exchange, store credit, refund, or another appropriate resolution.

Once an approved return is received and inspected, we will notify you of the return status. If a refund is approved, it will generally be issued to the original payment method unless another arrangement is required.

Processing times may vary depending on the payment provider or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or otherwise required by law.

Customers may be responsible for return shipping costs unless we provide a prepaid return label or confirm otherwise. We recommend using a trackable shipping method for returned merchandise.

Return options may differ for online and in-store purchases. Items purchased online may need to be returned through the online return process, while in-store purchases may need to be handled at the original store location.

Please update this section to match your actual store procedures.

We may update this Return Policy from time to time to reflect changes in our products, procedures, or legal requirements. The current version will be posted on this page with the updated effective date.